I recently read an article by Jacob Morgan from the Chess Media Group. Retrieved from:
http://blogs.atlassian.com/2012/07/the-e-mail-culture-why-do-people-use-e-mail-to-begin-with/
Jacob questioned e-mail as a collaborative tool, ease of information gathering, security, it's productivity and alignment to projects which met with negative responses. However, it is a "glorified instant messaging tool" for customers interactions or business to customers (B2C) interactions.
On the other hand, Confluence is indeed quicker, more secure and encourage easier collaboration. This feature is attractive to developing companies who needs this faster means of collaboration with its personnel. Especially if the employees are scattered all over the globe. It will make eCommerce more efficient and effective therefore increasing production. Confluence has a more collaborative platform.
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